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Quality Policy

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1. Our Commitment to Quality

At Nomad Lifts, quality is not just a standard we aim to meet — it is a value that runs through everything we do. As a family run lift maintenance and repair company based in Dartmouth, Devon, we are committed to delivering the highest standard of service to every customer, on every job, across the whole of the South West.

Our reputation has been built over more than a decade in the lift industry and under a family business name that has been trusted in and around Dartmouth for over 30 years. We understand that our customers depend on us to keep their lifts safe, compliant, and operational — and we take that responsibility seriously.
 

2. What Quality Means to Us

At Nomad Lifts, our commitment to quality means:

  • Delivering a consistent, professional standard of workmanship on every maintenance visit, repair, installation, refurbishment, and decommissioning project we undertake

  • Ensuring every engineer we employ is fully qualified, DBS checked, and trained to the highest industry standards

  • Using only high quality, open protocol parts and components on all work we carry out

  • Ensuring full compliance with all relevant British and European safety standards, LOLER regulations, and industry legislation on every job

  • Communicating clearly and honestly with our customers at every stage of every job

  • Responding promptly to customer enquiries, service requests, and emergency callouts

  • Treating every customer's building and lift with the same care and attention we would give our own
     

3. Our Commitment to Continuous Improvement

We believe that a commitment to quality means never standing still. At Nomad Lifts we are constantly looking for ways to improve the service we deliver to our customers. We do this by:

  • Regularly reviewing our processes, procedures, and working practices to identify areas for improvement

  • Actively seeking feedback from our customers and taking it seriously

  • Keeping our engineers up to date with the latest industry developments, technical training, and legislative changes

  • Investing in the tools, equipment, and technology needed to deliver the best possible service

  • Monitoring our performance against our own high standards and holding ourselves accountable when we fall short
     

4. Our Responsibilities

Every member of the Nomad Lifts team has a responsibility to uphold our commitment to quality. This means:

  • Taking pride in the work we do and the service we deliver

  • Being honest and transparent with our customers at all times

  • Reporting any concerns, issues, or near misses so we can learn from them and improve

  • Following all relevant safety procedures and industry regulations on every job

  • Representing the Nomad Lifts name with professionalism and integrity at all times
     

5. Customer Satisfaction

Our customers are at the heart of everything we do. We measure the quality of our service not just by the technical standard of our work but by the experience our customers have when they work with us. We aim to ensure that every customer feels informed, supported, and confident that their lift is in safe and capable hands.

If at any point a customer feels that we have not met the standard they expect, we encourage them to contact us directly so we can address their concerns promptly and professionally.
 

6. Compliance

Nomad Lifts is committed to full compliance with all applicable legislation, regulations, and industry standards including:

  • The Lifting Operations and Lifting Equipment Regulations 1998 (LOLER)

  • The Provision and Use of Work Equipment Regulations 1998 (PUWER)

  • The Health and Safety at Work Act 1974

  • Current British and European lift safety standards

  • The Equality Act 2010

  • All relevant environmental legislation
     

7. Review

This Quality Policy will be reviewed annually by the Director of Nomad Lifts to ensure it remains relevant, appropriate, and reflective of our commitment to delivering the highest standard of service to our customers across the South West.

Signed by the Director of Nomad Lifts Nomad Lifts, 21 Admiral Court, Nelson Road, Dartmouth, TQ9 9HU office@nomadlifts.co.uk | 01803 900234

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