Privacy Policy

1. Who We Are

Nomad Lifts is a family run lift maintenance and repair company based in Dartmouth, Devon. Our registered address is 21 Admiral Court, Nelson Road, Dartmouth, TQ9 9HU. You can contact us at office@nomadlifts.co.uk or by calling 01803 900234.

We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
 

2. What Information We Collect

When you use our website or contact us, we may collect the following personal information:

• Your name and contact details including email address and phone number

• Your company name and business address

• Information about your lift and building requirements

• Any information you provide when submitting an enquiry or quote request through our contact form

• Technical data including your IP address, browser type, and how you interact with our website
   

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide quotes for our services

• To fulfil and manage contracts for lift maintenance, repair, installation, and other services

• To communicate with you about your lift, upcoming service visits, or any issues we have identified

• To send you relevant information about our services where you have given us permission to do so

• To improve our website and ensure it is working correctly

• To comply with our legal and regulatory obligations
   

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract — where processing is necessary to fulfil a contract with you or to take steps prior to entering into a contract

• Legitimate interests — where we have a legitimate business interest in processing your data, such as responding to enquiries or improving our services

• Legal obligation — where we are required to process your data to comply with a legal obligation

• Consent — where you have given us clear consent to process your data for a specific purpose
   

5. How We Share Your Information

We do not sell, rent, or trade your personal data to any third parties. We may share your information in the following limited circumstances:

• With trusted third party service providers who assist us in operating our website or delivering our services, where those providers are bound by appropriate data protection obligations

• Where we are required to do so by law or by a regulatory authority

• In the event of a business transfer or merger, where your data may be transferred as part of that process
   

6. How Long We Keep Your Data

We will only keep your personal data for as long as is necessary for the purposes for which it was collected. In most cases this means:

• Enquiry and contact form data is kept for up to 2 years

• Customer and contract data is kept for up to 7 years in line with our legal and financial obligations

• Website analytics data is kept for up to 26 months
   

7. Your Rights

Under UK GDPR you have the following rights regarding your personal data:

• The right to access — you can request a copy of the personal data we hold about you

• The right to rectification — you can ask us to correct any inaccurate or incomplete data

• The right to erasure — you can ask us to delete your personal data in certain circumstances

• The right to restrict processing — you can ask us to limit how we use your data

• The right to data portability — you can ask us to transfer your data to another organisation

• The right to object — you can object to us processing your data in certain circumstances

To exercise any of these rights please contact us at office@nomadlifts.co.uk. We will respond to all requests within 30 days.
 

8. Cookies

Our website uses cookies to improve your browsing experience and to help us understand how visitors use our site. For full details of the cookies we use please refer to our Cookie Policy.
 

9. Links to Other Websites

Our website may contain links to third party websites. We are not responsible for the privacy practices of those websites and we encourage you to read their privacy policies before providing any personal information.
 

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to check this page periodically to stay informed about how we protect your data.
 

11. How to Complain

If you have any concerns about how we handle your personal data you have the right to make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. You can contact the ICO at www.ico.org.uk or by calling 0303 123 1113.

If you would prefer to raise a concern with us directly before contacting the ICO we would welcome the opportunity to resolve it. Please contact us at office@nomadlifts.co.uk.